Refunderingpolitik

30-day money-back guarantee

If you are not happy with your order, you have 30 days from the day it arrives to send it back for a full refund. That includes items bought on sale.

To be eligible, the item needs to come back in the same condition you received it — unworn, unwashed, with its tags and original packaging.

How to start a return

Email us at support@daisyanddream.com with your order number and tell us what you would like to return. We will reply within 24 hours with instructions on how and where to send your package. Please contact us before sending anything back — parcels that arrive without a return request cannot be accepted.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If an item is damaged, defective, or is not what you ordered, contact us straight away and we will put it right at our cost — a replacement or a full refund, whichever you prefer.

Exchanges

The fastest way to get a different size or colour is to return the item you have and place a new order for the one you want, so you are not waiting on the return to be processed first.

Non-returnable items

Gift cards cannot be returned or refunded. Everything else in the store is covered by the 30-day guarantee.

European Union — 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without giving a justification. As above, the item must come back in the same condition you received it — unworn, unused, with its tags and original packaging. This right sits alongside the 30-day guarantee above; you keep whichever is more favourable to you.

Refunds

We will let you know as soon as we have received and inspected your return, and confirm whether the refund has been approved. Once approved, you are refunded automatically to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since we approved your return and you still have not seen it, email us at support@daisyanddream.com.

Any questions about a return, at any point: support@daisyanddream.com.